Good PR Solution - Dumpling House Restaurant
It would be an owner’s worst nightmare. An above the fold picture of rats frolicking in your kitchen in the local paper. Kudos to Dumpling House’s manager who handled this PR situation well. The National Post profiled the story of the restaurant that is now temporally closed by the Health Board while the situation can be remedied. This sort of story has happened in the past and in most times resulted with horrific responses by the owners. Lots of “No Comments”, “Get out of my face”, and doors banging shut.
This has resulted in many occasions with these restaurants closing or an entire slow-down of business. With the forthright response given by the spokesperson, Dumpling House may re-open to further success and perhaps even a further investigation of the main problem itself - many downtown pockets are full of vermin infestations that need to be addressed by the city as a whole.
02.19.08